Frequently Asked
Questions

We offer a curated selection of Kenyan highland teas including Black Tea (CTC and whole-leaf), Green Tea, Purple Tea, White Tea, and our rare Golden Tips. All our teas are grown on the slopes of Mount Kenya at high altitudes.

Kenyan highland tea is grown at altitudes above 1,500 metres in deep volcanic soil with consistent rainfall. The cool climate eliminates the need for chemical pesticides and herbicides. This combination produces a brighter colour, bolder flavour, and higher antioxidant content compared to lowland-grown teas.

Yes. Our teas are grown using organic practices in the Mount Kenya region. The high-altitude climate naturally reduces pest pressure, removing the need for synthetic chemicals. We are Rainforest Alliance Certified and AFA registered.

Purple Tea is a unique Kenyan cultivar (TRFK 306/1) developed by the Tea Research Foundation of Kenya. Its distinctive purple leaves contain anthocyanins, the same antioxidants found in blueberries and red wine. It has a mild, slightly sweet flavour with lower caffeine than black tea.

For retail customers, there is no minimum order. For wholesale and export inquiries, minimum quantities vary by product and destination. Please contact us through our wholesale inquiry form or email info@fettletea.co.ke for specific requirements.

We ship to most countries worldwide. Shipping rates are calculated at checkout based on your location: Nairobi metro delivery from KSh 300, Kenya nationwide from KSh 500, East Africa from KSh 2,000, and international from KSh 3,500. For bulk export orders, we work with established freight partners for custom quotes.

We accept M-Pesa for local Kenyan payments, and Visa and Mastercard debit/credit cards via IntaSend. All transactions are processed securely through our regulated payment partners.

Store your tea in a cool, dry place away from direct sunlight, moisture, and strong odours. Keep it in an airtight container. Properly stored, our teas maintain their quality for 18-24 months from the date of packaging.

Fill out our wholesale inquiry form with your business details, the tea grades you are interested in, estimated volumes, and your target market. Our team will review your application and respond within 2-3 business days with pricing and next steps.

Yes. We offer custom blending services where we can create unique blends tailored to your market preferences. We also provide private labelling and co-branding options for wholesale partners. Minimum quantities apply.

Our teas are Rainforest Alliance Certified, AFA (Agriculture and Food Authority) registered, and comply with international export standards for safety, hygiene, and traceability. Certification documentation is provided with all export shipments.

We provide all required export documentation including phytosanitary certificates, certificates of origin, quality analysis reports, and customs documentation. Our export process is fully compliant with Kenyan and international trade regulations.

Fettle Tea is operated by Javisapa Enterprises Ltd, based in Nairobi, Kenya. Our tea sourcing operations are centered in the Mount Kenya region.

You can reach us by email at info@fettletea.co.ke, by phone at +254 715 429 757, or through the contact form on our website. For wholesale inquiries, please use our dedicated wholesale form. We typically respond within 1-2 business days.